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Returns

Due to the nature of personalized gifts, anything personalized cannot be returned and all sales are final.

We hope you love your purchase. If not, feel free to send it back to us. Items are eligible for return if:

  • All items are un-worn, un-washed, un-altered and have original tags still attached.
  • All items are received within 30 days from the original purchase date.

If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service at (843)900-8915. All claims must be made within 30 days of purchase.

Credits will be issued in the form of Store Credit ONLY. If your return does not meet the above criteria, do not attempt to return it, as it will be rejected by our returns department.

To return an item by mail, please fill out the return form that was included with your order.

 

Mail your package to:

Ellalilyetc

487 W Butternut Road Unit 3

Summerville SC 29483

 

Also, we suggest that you send items back via USPS, UPS or Fed Ex along with a tracking number. We are not responsible for items lost while in transit to us.

Once we receive your order, it will be processed in 1-3 business days. You will be issued a store credit for the price of items and any applicable taxes. Shipping charges are non-refundable.

Please note: Once an order has been placed, it cannot be canceled and items can not be removed from order. If you would like to change the size of an item, please contact us at ellalilyetc@gmail.com